In order to see the lists available in Cisco maintained exclusions section on the AMP console:
Mac os skype uses high cpu software#
Tip: Use the Cisco-Maintained exclusions if the software that is used is included on the list, remember that these exclusions can be added to new versions of an application. Verify if another antivirus is installed on the machine This section provides the information you can use to troubleshoot your configuration. The flow of troubleshooting performance issues is shown in the image. The solution to both issues is to exclude these paths and processes. In addition, the AMP Connector may block files based on their cloud reputation, which can some times be erroneous (false positive). The AMP Connector scans all active files (those which move, copy and/or modify themselves) on a machine unless explicitly told not to, that inevitably brings performances issues if too many processes and operations run while the Connector is running, which leads to high CPU utilization, slowdowns and in some cases software that will not run or run slowly. If your network is live, ensure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. The information in this document is based on these software and hardware versions: Prerequisites RequirementsĬisco recommends that you have knowledge of these topics: This document describes the steps to analyze a diagnostic bundle from Advanced Malware Protection (AMP) for Endpoints Public Cloud on macOS devices to troubleshoot high CPU usage.Ĭontributed by Uriel Torres and Edited by Yeraldin Sanchez, Cisco TAC Engineers.